At Silvo, we strive to provide you with high-quality jewelry and exceptional customer service. If you're not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refunds:

• To be eligible for a refund, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.

Timeframe for Refunds:

• Once you receive the return product and verify the condition we will refund the amount within 7 days

Refund Process:

1. Contact Customer Service: To initiate a refund, please contact our customer service team via email at [customer-service@silvo.com] or through our online contact form. Please provide your order number and details about the item(s) you wish to return.
2. Return Authorization: Once your refund request is approved, we will provide you with a return authorization number and instructions on how to proceed with the return.
3. Pack and Ship: Carefully package the item(s) you wish to return and ship them back to us using a trackable shipping method. Please ensure that the return authorization number is clearly marked on the package.
4. Inspection and Processing: Upon receiving your returned item(s), our team will inspect them to ensure they meet our refund eligibility criteria. If approved, we will process your refund within 7 days.
5. Notification: Once your refund has been processed, we will notify you via email. Please note that it may take some time for the refund to reflect on your original method of payment, depending on your bank or credit card issuer's processing times.

Refund Method:

• Refunds will be issued via the original method of payment used for the purchase. If the original payment method is no longer available (e.g., expired credit card), we will issue the refund via an alternative method agreed upon by both parties.

Return Shipping Costs:

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. In such cases, we will provide a prepaid return label for your convenience.

Non-Refundable Items:

• Certain items are not eligible for refunds, including:
  • Customized or personalized items
  • Earrings (for hygiene reasons)
  • Items marked as final sale

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue for you. We may require photo evidence of the damage or defect to process your refund.

Refund Policy Updates:

• Silvo reserves the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly for updates.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact us. We're here to assist you every step of the way and ensure your satisfaction with Silvo.

Thank you for choosing Silvo for your jewelry needs!