At Silvo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process to ensure your peace of mind.

Eligibility for Returns:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Timeframe for Returns:

• The Product must be returned within 7 days from the date of delivery.

Return Process:

1. Contact Customer Service: Before returning any item, please contact our customer service team to initiate the return process. You can reach us via email at [customer-service@silvo.com] or through our online contact form.
2. Provide Order Details: When contacting us, please provide your order number and details about the item(s) you wish to return.
3. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed with the return.
4. Pack and Ship: Carefully package the item(s) you wish to return and ship them back to us using a trackable shipping method. Please ensure that the return authorization number is clearly marked on the package.
5. Inspection and Processing: Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. Upon approval, we will process your refund or exchange as per your request.

Return Shipping Costs:

• Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. In such cases, we will provide a prepaid return label for your convenience.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.

Exchanges:

• If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability, and we will do our best to accommodate your request.

Non-Returnable Items:

• Certain items are not eligible for return or exchange, including:
  • Customized or personalized items
  • Earrings (for hygiene reasons)
  • Items marked as final sale

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue for you. We may require photo evidence of the damage or defect to process your claim.

Return Policy Updates:

• Silvo reserves the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly for updates.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact us. We're here to assist you every step of the way and ensure your shopping experience with Silvo is a positive one.

Thank you for choosing Silvo for your jewelry needs!