REFUND POLICY

1. Our Commitment

At Silvo, we are committed to providing you with high-quality jewelry. If you are not completely satisfied with your purchase, we’re here to help.

2. Returns

• Eligibility: You have 7 days from the date of delivery to return an item for a refund or exchange. To be eligible, the item must be unused, in its original condition, and in the original packaging.

• Non-Returnable Items: The following items cannot be returned or exchanged:

  • Custom or personalized jewelry.
  • Earrings (for hygiene reasons).
  • Gift cards.
  • Sale or clearance items.

3. How to Initiate a Return

• Contact Us: To start a return, please contact us at [support@silvo.com] with your order number and reason for return. We will provide you with further instructions and a return authorization number (RMA).

• Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping method to ensure the item reaches us safely.

4. Refunds

• Processing: Once we receive and inspect your return, we will notify you via email. If your return is approved, a refund will be issued to your original payment method within [15] days.

• Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

• Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

5. Exchanges

• Exchanges: If you wish to exchange an item, please contact us at [support@silvo.com]. We will guide you through the process. Exchanges are subject to product availability.

• Processing Time: Once we receive the returned item, we will process the exchange and ship the new item to you within [7] days.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [48 hours] of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund, including return shipping costs.

7. Late or Missing Refunds

• Processing Time: If you haven’t received your refund within [7] days, first check with your bank or credit card company, as processing times may vary.

• Contact Us: If you’ve done this and still have not received your refund, please contact us at [support@silvo.com].

8. Gift Returns

• Gifted Items: If you received an item as a gift and wish to return it, you can exchange it for another item or receive a store credit. Refunds will only be issued to the original purchaser.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be updated at the top.