SHIPPING POLICY

1. Order Processing

• Order Confirmation: Once your order is placed, you will receive an email confirmation. Please ensure all details are correct. If you need to make any changes, contact us immediately at [support@silvo.in].
• Processing Time: Orders are typically processed within [1-3] business days, excluding weekends and holidays. Custom or personalized orders may take longer to process, and the estimated processing time will be provided at checkout.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: Delivery within [5-7] business days.
• Expedited Shipping: Delivery within [2-3] business days.
• Express Shipping: Delivery within [1-2] business days.

Please note that these delivery times are estimates and may vary depending on your location and the shipping carrier.

3. Shipping Rates

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. The total shipping cost will be displayed at checkout.

• Free Shipping: We offer free standard shipping on orders over [amount] within [country/region].
• International Shipping: We ship worldwide. International shipping rates and delivery times vary depending on the destination.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update.

5. Shipping Address

Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, contact us immediately.

6. Delivery Issues

• Delayed or Lost Packages: If your package is delayed or lost, please contact the shipping carrier with your tracking number. If you need further assistance, reach out to us at [support@silvo.com].
• Damaged Items: If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the damaged items and packaging. We will work with you to resolve the issue.
• Failed Deliveries & Returned Packages: If a package is returned to us due to an incorrect address or after failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping charges may apply.

7. International Shipping

• Customs, Duties & Taxes: International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient. Silvo is not responsible for delays caused by customs.
• Restricted Items: Some items may be restricted or prohibited in certain countries. Please check with your local customs office before placing an order.

8. Shipping Holidays

Please note that shipping carriers do not operate on the following holidays:

• [List relevant holidays, e.g., New Year's Day, Christmas Day, etc.]

Orders placed on these holidays will be processed on the next business day.