RETURN POLICY

1. Our Return Policy

At Silvo, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a return policy as outlined below.

2. Eligibility for Returns

• Return Window: You have 7 days from the date of delivery to return your item for a refund or exchange.
• Condition: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging, including all tags, boxes, and certificates.
• Non-Returnable Items: The following items cannot be returned or exchanged:
  • Custom or personalized jewelry.
  • Earrings (for hygiene reasons).
  • Items on sale or purchased with a discount code.
  • Gift cards.

3. How to Initiate a Return

• Contact Us: To start a return, please contact our customer service team at [support@silvo.com] with your order number and reason for return. We will provide you with a return authorization number (RMA) and detailed instructions.
• Return Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely.

4. Return Shipping Address

All returns should be sent to:

Silvo
[105,Bhagwati Nagar,Kartarpura]
[Jaipur, Rajasthan, 302006]
[India]

5. Processing Your Return

• Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your return.
• Refunds: If approved, your refund will be processed and a credit will be applied to your original payment method within [7] days. Please note that shipping costs are non-refundable.
• Exchanges: If you requested an exchange and the item is available, we will ship the replacement item once the original item is received and inspected.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within [2 DAYS] of delivery. We will provide a return shipping label and arrange for a replacement or refund, including shipping costs.

7. Late or Missing Refunds

• Processing Time: If you haven’t received a refund within [20] days, first check with your bank or credit card company, as processing times can vary.
• Contact Us: If you still have not received your refund, please contact us at [support@silvo.com] for assistance.

8. Gifts

• Gift Returns: If you received an item as a gift and wish to return it, you may exchange it for another item or receive store credit. Refunds will only be issued to the original purchaser.

9. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be updated at the top.